q98 Privacy Policy

q98 (referred to throughout this policy as "q98", "we", "us" or "our") operates the online betting and casino platform available at https://q98.biz. This Privacy Policy applies to all personal data collected through the q98 website, mobile app and any related services used by players based in Pakistan and elsewhere.

By registering an account or continuing to use the q98 platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree with any part of this policy, please do not use the platform.

For any privacy-related queries, you can reach the q98 support team via the live chat facility available on the platform at any time.

q98 collects personal data in the following categories. We only collect information that is necessary for the purposes described in this policy.

q98 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric identifiers beyond what is required for identity verification documents (CNIC or passport).

The personal data q98 holds about you is used for the following purposes:

• Account management — to create, maintain and secure your player account, including password recovery and login verification.
• Identity verification (KYC) — to confirm your age (18+), name and address before approving withdrawals or at any point we are required to verify your identity.
• Processing transactions — to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards and mobile wallets.
• Customer support — to respond to your queries, resolve disputes and provide assistance through live chat or email.
• Fraud prevention and security — to detect, investigate and prevent fraudulent activity, multi-accounting, money laundering or any other abuse of the platform.
• Platform improvement — to analyse how players use the platform and identify areas where the experience, game selection or payment flow can be improved.
• Responsible gaming — to monitor betting patterns and identify signs of problem gambling, enabling appropriate intervention tools to be offered. See the Responsible Gaming page for more.
• Marketing communications — to send bonus offers, promotions and platform updates to players who have opted in to receive them. You can opt out at any time.
• Legal obligations — to maintain records required by applicable record-keeping and anti-money-laundering obligations.

q98 does not use your personal data for automated decision-making that would produce legal effects or significantly affect you without human review.

q98 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide the services you have signed up for, including account management, betting, casino games and PKR payments.
• Legitimate interests — fraud detection, platform security, responsible gaming monitoring and internal analytics fall within q98's legitimate operational interests, balanced against your right to privacy.
• Legal obligation — certain record-keeping and identity verification activities are carried out to meet applicable obligations.
• Consent — marketing communications are sent only where you have explicitly opted in. You may withdraw that consent at any time through account settings.

q98 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors — JazzCash, Easypaisa, Raast and other payment partners receive the minimum data needed to process your PKR transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers — where third-party KYC services are used to verify documents such as your CNIC or passport, only the data required for that verification is shared.
• Game content providers — live casino studio providers and slot game suppliers may receive session data to deliver their games and settle results. They do not receive your full personal profile.
• Technology and hosting providers — cloud hosting, content delivery and platform infrastructure providers process data only on q98's instructions and under strict data processing agreements.
• Fraud prevention networks — where cross-platform fraud detection services are used, transaction and device data may be shared in anonymised or pseudonymised form.
• Legal and regulatory disclosures — q98 may disclose personal data when required to do so by a valid legal process, court order or to protect against imminent harm or financial crime.

All third parties who process data on q98's behalf are required to handle it securely and only for the specified purpose. q98 does not permit third-party processors to use your data for their own marketing.

q98 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players interact with the site. The types of cookies in use are:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in. Disabling them will prevent access to your account.
• Performance cookies — collect anonymised data about page load times, error rates and which features are most used. This helps q98 identify and fix technical issues quickly.
• Analytics cookies — used to understand general user behaviour on the site, such as which game categories are most visited and where players spend the most time.
• Preference cookies — remember your language, display and notification settings so you do not need to re-enter them each visit.
• Marketing cookies — only active where you have consented, these track which promotions you have seen so we do not show you the same offer repeatedly.

You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies does not affect your ability to use the core betting and casino features of q98.

q98 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable record-keeping requirements. The general retention periods are as follows:

• Active account data — retained for the full duration your account is open and active on the platform.
• Transaction and financial records — retained for a minimum of five years following the date of each transaction to comply with financial record-keeping obligations.
• KYC and identity documents — retained for five years after account closure or the last transaction, whichever is later.
• Support communications — retained for three years from the date of the last interaction to allow proper resolution of any follow-up queries or disputes.
• Marketing preferences — retained until you withdraw consent or request deletion, whichever comes first.
• Technical and usage logs — typically retained for 12 months in rolling form for security and fraud detection purposes.

After the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregate statistical analysis and cannot be traced back to any individual.

Protecting your personal data is a core operational priority at q98. The following technical and organisational measures are in place:

• All data transmitted between your device and q98 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong cryptographic hashing algorithms. Plain-text passwords are never stored or accessible to staff.
• Access to player personal data within q98 is restricted on a need-to-know basis. Customer support agents can only access the data required to resolve your query.
• Payment credentials such as full card numbers and mobile wallet PINs are never stored on q98 servers — they are handled entirely by the payment processor.
• Regular internal security reviews and vulnerability assessments are conducted to identify and address potential weaknesses in the platform.
• In the event of a data breach that poses a risk to your personal data, q98 will notify affected users as promptly as operationally possible.

While q98 takes every reasonable precaution, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your account and to enable any additional security features available in account settings.

As a q98 player you have the following rights regarding your personal data. To exercise any of these rights, contact the q98 support team via live chat.

The q98 platform is strictly for adults aged 18 and over. q98 does not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has registered an account or provided personal information, please contact support immediately so the account can be closed and the data removed.

q98 enforces the 18+ requirement at registration and may carry out additional age verification checks using CNIC or passport documents at any point during the account's lifetime. Any account found to belong to an underage user will be closed and any balance forfeited in line with the Terms and Conditions.

q98 sends promotional emails, SMS notifications and in-platform messages about bonuses, new games and platform features only to players who have explicitly opted in during registration or through account settings.

You can withdraw your consent for marketing communications at any time by:

• Updating your notification preferences in the account settings dashboard.
• Clicking the unsubscribe link in any marketing email you receive from q98.
• Contacting the support team via live chat and requesting to be removed from all marketing lists.

Opting out of marketing does not affect transactional communications — you will still receive emails related to your account security, deposits, withdrawals and support responses. These are essential service communications and cannot be disabled while your account is active.

q98 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer or applicable legal requirements. The "Last Updated" date at the top of this page is always the date the most recent version came into effect.

For significant changes that affect your privacy rights or how your data is used, q98 will notify registered players by email at least seven days before the updated policy takes effect. Continuing to use the platform after that date constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically so you are always aware of how your data is being handled.

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data q98 holds about you, please get in touch through any of the following channels:

• Live Chat — available 24/7 directly on the q98 platform. This is the fastest way to reach the support team for any privacy query.
• Email — you can write to the q98 privacy team at [email protected] (plain text — do not click).

q98 aims to respond to all privacy-related requests within 72 hours. Complex requests such as full data access or erasure may take up to 30 days to complete, and you will be kept updated on progress throughout.

For further information about your account, payments or responsible gaming tools, you can also visit the FAQ page or the Responsible Gaming section.